RETURNS AND EXCHANGES
We will gladly refund and full priced, unworn, unwashed, unmarked, undamaged merchandise. We DO NOT offer REFUNDS on change of mind and/or incorrect sizing purchases and you will be issued with Store Credit Note.
Items must be in original condition and must not have been altered, worn or washed. All tags must be attached. All garments are despatched with
attached tags. If the tag is removed the item no longer qualifies for return.
Any garments returned to us with makeup/fake tan or any other markings/stains will not be accepted. Garments that have been damaged in any way
will not be accepted.
Kickit Sista reserve the right to deny a return if the merchandise does not meet our returns policy requirements once assessed. If a returned item is
denied, the goods will be returned to the customer.
RETURNS
To return an item, please notify us via email at within 7 days of receiving your item (based on the Aus Post tracking system of the delivery date to the address) and we will provide you with a Return Authorisation number and instructions on returning the item. Any returns without this Return Authorisation will not be accepted.
Australian customers have 14 days in which to return their item from date of purchase to qualify for return (please note, your return must be received within the 14 day timeframe) If items are received outside of the 14 day timeframe they will not be accepted and will be returned to you.
Overseas customers must notify Kickit Sista that they are returning their item within 7 days of receipt and the item must be received back within 21 days of the day the item was received (not date of purchase). If items are returned to us outside of the 21 day timeframe they will not be accepted and will be returned to you.
HOW TO RETURN YOUR ORDER
Returned merchandise should include the vendor packaging and be in the original condition as when it was received. Customers will be responsible for
shipping and handling charges for any returns/exchanges. Kickit Sista recommends sending return parcels via registered post as we are not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Kickit Sista will not be held accountable for any losses.
NON-RETURNABLE ITEMS
PLEASE NOTE: No RETURNS are permitted for the
The following items are considered Final Sale items and are non-returnable:
* Any items purchased from Sale category
- Jewellery
- Hair accessories
- Intimate apparel, including swimwear and bodysuits.
Kickit Sista will not issue credit or accept exchanges for any of the above items, so please choose carefully.
FAULTY ITEMS
We inspect all garments prior to dispatch. We advise customers to contact us immediately if they suspect a faulty item and where possible send an image of the 'fault'. Kickit Sista will not be held accountable if customers do not check or try on their garments immediately on receipt and return the item within 14 days if there is an issue with the garment. After 14 days of the garment being in the possession of the buyer, Kickit Sista determines that the customer has accepted the item. Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying you of the outcome will be sent within 5 days.
Garments damaged while being tried on will not be refunded or exchanged.
Goods are deemed faulty if:
a) the goods are damaged when the customer receives them
b) the goods show a distinct manufacturing fault
Please note that garments that are damaged as a result of wear and tear are not considered faulty.
Garments that have been altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused.
Once an item has been confirmed as faulty we will process either a refund or exchange as well a refund on postage (Original postage + return postage to cover the return)
